How to delete your account
This page explains how to request deletion of your SPW Brasil account, through the app or by e-mail, what gets deleted, and what the law requires us to keep.
In the app
Open the SPW Brasil app, sign in, tap the account icon at the top of the screen (on the Membership, Shop or ID Card tabs) and choose “Delete my account”. Confirm in the alert that appears.
By e-mail
Write to info@spwbrasil.org.br with the subject “delete my account”, from the e-mail address registered with the association.
What gets deleted
As soon as the request is received: recurring billing stops, your registration — and that of the family members linked to it — is deactivated, you stop receiving communications and notifications, and the app signs out and deletes any stored ID cards from the device. The SPW Brasil team then deletes or anonymizes your personal and health data and confirms by e-mail when it's done.
What the law requires us to keep
Payment records, receipts and tax/accounting documents are kept for the period Brazilian law requires for that type of record, even after the deletion request. Patients with another linked guardian may also have their own record kept by that guardian.